Questions buyers ask before their first shipment

Correct. Receiving, 60-day storage, 1-on-1 inspection and photos are all free. Your first payment is the shipping fee — and only after you have reviewed the inspection photos and told us to proceed.

Message us on WhatsApp. You get a personal inbound code within about 5 minutes; your suppliers write it on every label, and your goods are booked to your account the moment they arrive. No contract, no minimum.

Anything that ships inside China: 1688, Taobao, Tmall, Pinduoduo, JD, direct factory pickups and supplier deliveries from any manufacturing belt. You send from the seller side; we take it from there.

No. One carton or a full container gets the same process. Most people start with a small test order — that is how trust gets built.

60 days from arrival, free. After that storage is charged at the rate on the pricing page, and we always warn you before the free window closes rather than invoicing you by surprise.

That is exactly what we are built for. Goods from every factory belt arrive at the same dock and leave as one consignment with one invoice — which now matters even more, because customs charges are levied per shipment.

We hold the shipment and tell you the real position. You decide whether to wait for the straggler or send what has arrived and forward the rest later.

We contact you repeatedly first. Unclaimed goods are handled exactly as set out in the refund and claims policy — published, not improvised at the last minute.

Every single item is opened and checked against the listing — never a random sample. You get full-resolution photos (three per item as standard) plus an unboxing video, so you see what we see.

Send us the seller's chat and we coordinate the return on your behalf — free for the first 3 returns per month. Because everything is photographed on arrival, disputes are easy to win.

Yes. Dimensions and weight are recorded for oversized pieces, which is what your volumetric or CBM freight is calculated on — no guessing at the port.

Yes, and we recommend it. Tell us the deadline when you order and we will prioritise the inspection so you still have time to claim.

Parcels: chargeable weight is the greater of actual weight and volumetric weight (L×W×H÷5000). Furniture and bulk cargo go by volume (CBM) on sea freight. The estimator on the homepage gives a realistic range; the exact rate is confirmed in writing.

Both where available. DDP means duties and taxes are paid up front and nothing is collected on delivery; DAP means your broker handles clearance. On 2026 routes DDP is often cheaper than DAP once carrier brokerage is counted, so we show you the comparison rather than pushing one.

The importer of record — normally you. Duty depends on the HS code, the origin and the destination's current rules, which is why we confirm the position before dispatch instead of promising a number that changes.

No. De minimis ended for China and Hong Kong origin goods on 2 May 2025 and was suspended for all origins on 29 August 2025. US shipments now pay duty and need a customs entry. See the USA page for the current position.

Batteries and battery-powered products, liquids and aerosols, counterfeit branded goods, and anything illegal in China or the destination. The full list is on the prohibited goods page — please check before you order, not after.

After you have seen the inspection photos and approved the shipment. We do not ask for a deposit to open an account.

T/T bank transfer, PayPal and Western Union. Bank charges and any PayPal fee are shown on the invoice — no silent additions.

We open a claim with the forwarder the same day and keep you updated weekly until it is settled. Insurance limits and the claim window are published on the refund and claims page.